Camera speaker not working. Works on WiFi but not on mobile data. Keeps saying "connecting".

[EReggio]

I have been using Arlo Pro 2 since it came out.

I was always able to speak to anyone from the camera's.

Now, it is working via the WIFI but not via mobile data, I can hear what they say but I canot speak, and yes, I am pressing the speak button, it sits on an hour glass, saying "connecting".

I have checked the app settings, they are fine.

Any ideas??

[TomMac]

this has been going on for a while now... seems to be very hardware/phone specific

some have used external mics ( like in earbuds ) and that has helped

[EReggio]

Interesting, I have had an iPhone X, since it came out, used Arlo with this phone for quite a while, this problem is very recent.

I will try the air pods.

[EReggio]

On mobile data, I can hear what the cameras hear but what I say does not come out of the cameras.
Very annoying, I was thinking of getting the newest model but I will go for another brand, if I have to. I cannot believe that Arlo is not doing anything about this.

[JessicaP]

Hey EReggio,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.