Arlo|Smart Home Security|Wireless HD Security Cameras

Camera not recording

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Userkite
Follower
Follower

I’ve had the camera for years, and all of a sudden it stopped recording. I have all the devices armed, but still nothing. I’ve tried to restart the base, but it didn’t work. I still get motion notifications. I also tried to record through the live stream, but it didn’t work either. 

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jguerdat
Guru Guru
Guru

1) Try removing one camera from your account and sync it back. Did that help?

 

2) @JamesC , @ShayneS , @BrookeN backend sync please. This may take a while for the mods to be able to perform this.

 

3) If all else fails, remove all devices from your account and start fresh, as if new.

BrookeN
Arlo Moderator
Arlo Moderator

@Userkite please watch the cameras throughout the day and update me tomorrow if you see the behavior change. 

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