Camera not recording locally. Tried factory resetting camera and Base Station.

[Tones123]

One camera records locally, the other doesn't. Tried factory reset on cameras and base without change. Still same problem. Only thing left is to delete my account and use a different email I fear. So frustrated with this junk!

[StephenB]

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@Tones123 wrote:
One camera records locally, the other doesn't.

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What base? 

Can you confirm that you are talking about Pro 2 cameras?  They get 7 days of free cloud storage - is that working?

[Tones123]

Sorry my reply did not post. Base is VMB4000r3.
I have tried cloud recording and same issue as with local recording. Any ideas?

[StephenB]

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@Tones123 wrote:

I have tried cloud recording and same issue as with local recording. Any ideas?

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So the camera isn't recording at all?  Does it live stream?

[Tones123]

Yes both cameras are pro 2's, both live stream, one records both local and cloud, the other does not record at all (either local or cloud)

[Tones123]

Have factory reset both cameras and base, only thing that is still the same is the account.

[StephenB]

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@Tones123 wrote:
Yes both cameras are pro 2's, both live stream, one records both local and cloud, the other does not record at all (either local or cloud)

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Does manual recording work?

You could try running the motion detection test: https://community.arlo.com/t5/forums/unreadpostspage/post-type/thread/category-id/Arlo

[Tones123]

Thanks for your help. Yes manual recording works, but motion detection isnt. Using the tool it does not seem to detect motion, and that may well be the cause. I have set up a detection zone but fear either the camera is faulty, or there is a hidden setting to turn the motion detection on. I could only find the tool setting to adjust the sensitivity. I tried adjusting this and it made no difference.

[jguerdat]

Don't forget to use the Contact Support link at the bottom here which is the only way to get warranty replacements.

[StephenB]

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@Tones123 wrote:

Yes manual recording works, but motion detection isnt. Using the tool it does not seem to detect motion, and that may well be the cause. 

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That sounds like a faulty camera.

[Tones123 · Accepted solution]

Thank you for all help and replies. The issue has been solved. It was a software issue. I found that motion was not being detected, but live was working and I could record live. Notifications were also switched on. I had the camera with issue streaming live when my wife returned home. I was using the phone app and the screen had timed out. Then I heard a notification a d upon checking it advised motion detected by the camera in question. Further checking it is recording and working correctly without being live. I suspect a software and live streaming synced some settings when motion was detected.

Thanks again for input