I've left it on connecting for several minutes and it does not error out or connect, just spins indefinitely.
I have a few questions for you.
- What version of the Arlo mobile app are you using?
- What phone/OS are you running?
- Does this issue occur on the web browser as well?
- Is this occurring on mobile data & WIFI?
No error message shows. This happens on my cell phone and husbands phone. Sometimes we can see on the computer but not always, computer will say your request has"Timed out".
One of my Arlo Pro 2 cameras always spins when I try to connect to live video. I can see the details of the battery, etc but it just spins on 'connecting' when trying to watch live video. I've tried restarting the base station and also reducing camera. It'll work for a few minutes but will then go right back to spinning.
Does this happen both in the web client and the app?
Does it happen if you move the camera close to the base?
@StephenB It happens on iphone app and on the computer. We have purchased these cameras to keep an eye on elderly mother during the day. It does not always track her from room to room. Very frustrated when it doesn't record and she gets up in the night.
This happens to me. It's been happening a couple of months now.
If I'm watching the camera and then go out of the App, it continues to spin and finally says the camera is unreachable.
I opened a ticket with support and they suggested that I go into my iPhone settings and offload the data.
That worked for a second.
I have also attempted to change my Wifi broadcast channel so it wouldn't compete with the Arlo channel.
This started happened right around the update that included two factor authentication.
I can't believe more of the support community isn't freaking out over this.