CVR on a Pro2 camera has stopped working

[MarkI74]

I have a Pro2 camera which has a wired power connection. I can access the camera to view live streams and triggered motion clips. However, when I select the CVR feature and move the timeline, it doesn’t pull any video content through.

When I select the calendar button, it doesn’t look like it has captured/saved any videos within the last 3 months (or 14 days to align with the paid Arlo subscription. My Arlo account recognises that I have one camera participating in the 24/7 recording scheme.

Please advise. Has anyone else had this problem?

[BrookeN]

Looking into the account it appears that the CVR function is paused. Can you please enable it to record via CVR and let me know if that resolves the behavior you are seeing.

https://kb.arlo.com/000063692/What-is-Arlo-24-7-Recording-and-how-do-I-use-it

[MarkI74]

Thank you. That resolved the issue once I'd selected a new plan and set the camera back up again.

Can you advise me of the Customer Service email address please?

Feel the next step is to understand why it stopped and why ive been paying for a service that stopped working when Arlo set up new tariffs.

Thank you. 👍 

[BrookeN]

There is no email, however this is our number:

US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST