CVR Timeline Gaps & Missing Video

[SethRobinson]

I am about done with this system.  For over a year my 3 Arlo Pro 2 HD cameras have been nothing but trouble.  Anyway, I pay for the CVR 14 day recordings.  My cameras are plugged in.  I have rebooted, restarted and reconnected everything more than once.  So I just walk in front of one of my cameras at 3:40pm.  I wait a bit then click on the CVR symbol on that camera, drag the timeline back to 3:43 and wait.  Loading.  Loading.  Loading I'm on my home wifi which is super fast).  I drag it to even earlier.  Loading.  Loading.  Loading.  Finally at another point in time the video appears to be playing back.  As it approaches 3:40 I se no green 'motion detected' indicator on the timeline.  As 3:40 ticks by there is nothing.  No video of me at that exact time walking in front of the camera.  Sigh.  Tell me...what am I doing wrong?

[SethRobinson]

After a year of troubleshooting and restarts I have concluded this system is terrible.  Here is a list of all the problems I have consistently:

Camera is Offline

CVR doesn't work

Pixelation

More Pixelation

Sound does not work

No motion indication on CVR timeline

Already had one camera replaced by company

Sorry, but for what I spent on your system it has been a complete failure.  

I have very strong wifi coverage as well.

[JehovasFitness]

Same here.

The timeline stamps seems off by a lot. There are also times where when there is motion sensed, the timeline has a gap of missing footage.

quite frustrating

[ShayneS]

Have you tried to reboot your base station? What trouble shooting steps have you performed?

[SethRobinson]

Multiple calls to Tech Support.

At least twice per month for over a year I have restarted/rebooted.

Factory Reset last week.

I'm sorry but considering the $$$ I spent on these I am completely disappointed.   The only thing that works is the push notifications.  At which point I get to look at the non-cvr video clip and see ghostly pixelated figures moving around. 

It should be noted that I've never once seen anything on the CVR service I paid for.

Oh and the audio function is worthless.  Last time I tried it I could see what I assume was my son completely pixelated.  I was speaking clearly for about a minute repeating the same phrase.  When I got home he said, "I couldn't understand a word you were saying."

 BTW I've paid around $700 for not including my monthly CVR fee for this garbage.