Bought system 2 years ago. Never mentioned to pay subscription??

[Justacafe]

I bought this system at Costco two years ago, and they never mentioned that I would have to pay for any subscription to use these rather expensive cameras.  Now they tell me that I have a month left to cough up some cash to continue using the router and view my recording through their web site.  This is highway robbery.  I'm not paying anything for this.  It was supposed to be included in the price of the system.  How can I contact them to straighten this out?

[TomMac · Accepted solution]

The Arlo,Pro,Pro2 along with a couple others retain the free level with 7 days storage on 5 cams just like before... if you want Smart, then yes it’s a paid option.

The newer cams like the Pro3 and Ultra requires paid subscription after the trial period

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...