Bought 2 new Pro 2 cameras and fully charged but phone cannot find devices

[Bmachi03]

Bought 2 new arlo pro 2 cameras

Fully charged and phone cannot find devices to add the 2 cameras

Base is connected to internet

Please help

[Dannybear]

If you have a base station with the button on the top, try pressing it for two seconds then press the camera top sync button.

[StephenB]

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@Bmachi03 wrote:

Fully charged and phone cannot find devices to add the 2 cameras

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Try using a PC web browser instead (my.arlo.com).

Are these new or used?  

[Bmachi03]

I tried that

[Bmachi03]

I tried that and it did not work thanks for trying to help

[Bmachi03]

They are new. Thx

[TomMac]

do not hold the base button.... a quick press and then the camera.

Move your base as far away from yr router ( length of cable ) and then hold the camera about 3 ft away from base

do you get a slow blinking blue led to fast on camera?

[Bmachi03]

Ok ill try that. Appreciate it. Im out and about so ill do this later

Should i sync the camera to the base 1st then try to find the device on my phone?

Sounds dumb but I'm trying everything lol

[TomMac]

sync first... if it syncs by showing fast blue led flash.... closing/reload app and it should appear on app

[StephenB]

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@Bmachi03 wrote:
They are new. Thx

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Then I suggest trying support next.  Use the link at the top of the forum page.

[Bmachi03]

Thx...i synced them this am but the phone wouldn't find the new device

Thx for help

[StephenB]

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@Bmachi03 wrote:
Thx...i synced them this am but the phone wouldn't find the new device

Are you seeing them in the web browser (my.arlo.com)?  If so, can you live stream?

[Bmachi03]

My.arlo.com cant find my base station

[StephenB]

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@Bmachi03 wrote:
My.arlo.com cant find my base station

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And the phone doesn't either?