Arlo|Smart Home Security|Wireless HD Security Cameras

Bought 2 new Pro 2 cameras and fully charged but phone cannot find devices

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Bmachi03
Aspirant
Aspirant

Bought 2 new arlo pro 2 cameras

Fully charged and phone cannot find devices to add the 2 cameras

Base is connected to internet

Please help

13 REPLIES 13
Dannybear
Master
Master
If you have a base station with the button on the top, try pressing it for two seconds then press the camera top sync button.
StephenB
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Guru

@Bmachi03 wrote:

Fully charged and phone cannot find devices to add the 2 cameras


Try using a PC web browser instead (my.arlo.com).

 

Are these new or used?  

Bmachi03
Aspirant
Aspirant
I tried that
Bmachi03
Aspirant
Aspirant
I tried that and it did not work thanks for trying to help
Bmachi03
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Aspirant
They are new. Thx
TomMac
Guru Guru
Guru

do not hold the base button.... a quick press and then the camera.

 

Move your base as far away from yr router ( length of cable ) and then hold the camera about 3 ft away from base

do you get a slow blinking blue led to fast on camera?

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Bmachi03
Aspirant
Aspirant
Ok ill try that. Appreciate it. Im out and about so ill do this later

Should i sync the camera to the base 1st then try to find the device on my phone?

Sounds dumb but I'm trying everything lol
TomMac
Guru Guru
Guru

sync first... if it syncs by showing fast blue led flash.... closing/reload app and it should appear on app

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Morse is faster than texting!
--------------------------------------
StephenB
Guru Guru
Guru

@Bmachi03 wrote:
They are new. Thx

Then I suggest trying support next.  Use the link at the top of the forum page.

Bmachi03
Aspirant
Aspirant
Thx...i synced them this am but the phone wouldn't find the new device

Thx for help
StephenB
Guru Guru
Guru

@Bmachi03 wrote:
Thx...i synced them this am but the phone wouldn't find the new device

Are you seeing them in the web browser (my.arlo.com)?  If so, can you live stream?

Bmachi03
Aspirant
Aspirant
My.arlo.com cant find my base station
StephenB
Guru Guru
Guru

@Bmachi03 wrote:
My.arlo.com cant find my base station

And the phone doesn't either?

Discussion stats
  • 13 Replies
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  • 4 In Conversation