Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

Firmware 1.12.2.4_2772
4 cameras
Full signal

Battries have been lasting at least 4 months before hitting about 30% as minimal detection...recently charged all cameras about 2 weeks ago and today noticed they all dropped to around 50% ...same levels of detection ...any one else having this issue? I've restarted base unit with no change.

Having all cameras drop makes me believe it's a firmware issue...

Any help would be great Smiley Happy

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 7
Guru

Re: Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

It can be hard to say since we don't know your setup or envirnment. My batteries are still lasting as expected. You can try rebooting the base with the power button and reinserting the camera batteries to see if that helps. Also verify that your firmware is up to date compared to what's listed in the Release Notes section here.

Message 2 of 7
Aspirant

Re: Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

Thanks for your reply mate, I've taken all the cameras down, unsyncd / removed batteries then replaced and are now on charge after re-syncing.

So far the battery status have remained the same after 're syncing...I'll hard reset the base station next then reinstall cameras and report back results

Cameras are all placed on external box gutter, exposed fully to elements - temps recently have dropped under 10 degrees over night (Melbourne winter)

Checking one camera's charge status now - was 39% and has charged to 75% in a matter of 30 minutes if this means anything (Not sure how quick they are supposed to charge as I leave them to charge during day while I'm at work)

Sorry for the essay lol
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 3 of 7
Aspirant

Re: Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

Same. They were working fine, battery at 85-90%. Then one day one camera dropped to 4%, and a week ,after the other two dropped to under 10% overnight. No WiFi changes or other device issues. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 4 of 7
Aspirant

Re: Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

Just a update since my last message (this may help you also), all cameras seem to be holding charge fine since removing all battries then recharging, powering down base and then re-synching all cameras.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 5 of 7
Aspirant

Re: Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

Update - 1 month since full charge/re synch , all cameras down to 2%

All movement detection is the same as it's always been, what is the life span of the battries ? Concerning performance now....
Message 6 of 7
Arlo Moderator

Re: Battery lasted for 4 months but noticed battery drops faster now. Tried restarting base unit

Hey Bepis,

 

The batteries in your Arlo camera last for about four to six months with normal usage, which is about five minutes of recordings a day. You can read more here on how to maximize your camera's battery life: How can I extend my Arlo camera's battery life?

 

If you still need further assistance, contact the Support Team. You will find several options for contacting support in the provided link.

 

Message 7 of 7