Base station and app do not connect

[bogusz245]

My house is not monitored by any cameras for a month. The Arlo app does not find my station (VMB4000), on any of my devices. It's a pile of junk, I recommend everyone to put theirs in the garbage can.

[TomMac]

Did you attempt this on the web access ?

It is much more stable/easier vs the apps.

https://my.arlo.com

[bogusz245]

It doesn't connect, I've tried it before.

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[bogusz245]

Yes, I did actually, 2 times and no one answered.

[ShayneS]

HI @bogusz245 

I have escalated your case # 41400699. Support will be reaching out to you soon.