Badge Notifications Not Resetting AGAIN

[krypttic]

As was the case months ago, described in this thread: https://community.arlo.com/t5/Arlo/Arlo-app-iOS-badge-notification-shows-incorrect/m-p/1697551

... the badge notifications on my iPhone are not resetting again.  Every time I clear them, a new notification sets the counter to a few hundred.  Last time, a cloud fix was needed to address this.  Hopefully Arlo will do the same again.

[ShayneS]

Hi @Slschade

Is this occurring on an Android or Apple device?

[Slschade]

This is happening on my apple devices.  IPhone and iPad.

I can turn off all settings in the apple settings; however, that is a work around and does not show me how many times the camera triggered.

[ShayneS]

@Slschade

Which version of the Arlo app or using and Which version of iOS is on your devices?

[Slschade]

I have an Arlo Pro 3 and my IOS software version is the latest, version 13.6.1.

[ShayneS]

@Slschade

Which version of the Arlp app is on your phone?

[Slschade]

The version of Arlo on my iPad is 2.19.2

[ShayneS]

Does this issue still occur with the badge counter not resetting with the Arlo app version 2.20?

[Slschade]

I turned the badge numbers back on through IOS settings and the counter seems to be working now.  I will let you know if It changes.

Thank you for keeping me updated.

[ShayneS · Accepted solution]

Hello,

This issue with the badge counter not resetting should now be resolved. Please download the latest version of the Arlo Mobile App v2.20