Bad Video & Audio Quality

[OmarKoleh]

I have very bad video quality and I can’t do the 2 way audio also, my internet speed is above 60 MB

[jguerdat]

The snapshot looks normal although that may be due to the size. Post a link to a video from the library which may be more telling.

As for the audio, check your camera audio settings as well as the phone setting to ensure all permissions are granted.

[OmarKoleh]

https://arlo.netgear.com/hmsweb/users/library/share/link/1DDDBE95DAA2B024_201901

This is not HD as claimed on your product dear 

[jguerdat]

Don't "dear" me, dear...  🙂

Your video looks absolutely normal. Download the video and check the details of the recording. If you have it set to Best Video in the camera settings, it will be 1080p. There is significant compression to save bandwidth and disk space so that influences ultimate clarity as well as the ability to see details when zoomed.

[OmarKoleh]

What is the use of 1080p once i download if i cant see this clarity on live streaming or when i do zoom in why There is significant compression to save bandwidth and disk space so that influences ultimate clarity as well as the ability to see details when zoomed how can i remove this as i dont need musch space for recording Dear 😜