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Arlo pro adding six camera kit subscription question

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maihem
Tutor
Tutor
VMS4630P
Posts said it had an sku that allowed the 6 cameras in the set to be allowed for use without upgrading if used in the US.
How is the sku input or selected or allowed? I bought the 6 camera pro 2 kit and have hit a wall at 5 cameras. I do plan to add more cameras next month and upgrading but bit the bullet on the 6 cameras with the expectation the 6th cam would work now.
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JamesC
Community Manager
Community Manager

maihem,

 

The SKU is automatically recognized upon registration. Did you set up using a brand new account (an email address that has never been used for any other Arlo system)?

 

JamesC

 

 

maihem
Tutor
Tutor
No, evidently Netgear is having an issue with these 6 camera kits right now and the sku's to use the 6th camera are not working. In speaking with support this morning, this is a known issue they are working on but they can give me no timeline for resolution. They opened a case which they said would remain open until they next get back to me via email.
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