Arlo pro 2 recording 11 seconds

[Ispiratica]

Hi,
After the 30 September 2021 update one of three Pro 2 cameras stopped recording or motion sensing. After battery reinsert, AC power unplugged and re-sync it only records from a short distance and for only 11 seconds. Sometimes it will record 12 seconds but never more. The rules were changed from 60s to 120s and even up to 300s. I know the firmware updated because on the 30th I saw the camera updating at 5am in the morning. It then wasn't able to sync automatically till I did the steps above. They are within warranty but Arlo hasn't responded to my ticket opened 3 days ago. I did find another thread with a similar issue but it was unresolved. Thanks for your help.
I have a 4000r3 base station.

[jguerdat]

Check your modes and rules for proper settings. It's possible that removing and re-syncing the camera will help.

[Ispiratica]

Hi,
Already tried that. I've tried all the basic troubleshooting. Rules are the same as all my cameras. I noticed that it's detecting more motion since I increased sensitivity to 100 but it's still recording up to 11s.

[jguerdat]

Did you try the removal/re-syncing?

[Ispiratica]

Yes, please see my prior post. I noticed I'm not receiving push notifications from this camera either. When motion is detected and it records I see the blue light rapidly blinking. It's currently set to show fully charged battery.

[JessicaP]

Hey Ispiratica,

I saw on your post mentioning that you contacted the support team but never heard back. Let me reach out to you via private message to gather more information from you.

[Ispiratica]

Hi Jessica,

I received your pm but I can't open it. All I see is an incomplete URL.

Thanks

[JessicaP]

I've sent you a reply to your private message as FYI 🙂