Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 2 camera says inactive and need subscription but I only have 4 cameras?

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westb182
Aspirant
Aspirant

I have 3 cameras on my pro2 base station and 1 ultra 4K on my 4k base station. Total of 4 cameras. One of my pro2 cameras now says that's its inactive and I need a subscription. I thought up to 5 cameras are free

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jguerdat
Guru Guru
Guru

The Ultra requires a subscription but the others don't. Check Settings, Subscription, Manage Cameras and arrange as needed.

westb182
Aspirant
Aspirant

Under subscription, it only gives me an option to buy arlo secure or CVR plan.

dcfox1
Master
Master

@westb182 wrote:

Under subscription, it only gives me an option to buy arlo secure or CVR plan.


 

The ultra would need a Secure plan if out of the Trial. But there is not single cam Secure Plus for 4K for some reason, just multi cam. But there is a single cam Secure 2k but it won't give you 4K. Not sure why they don't offer a single cam 4k. 

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