Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo pro 2 not saving recordings to library. Date is incorrect. Tried restarting Base Station.

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Ajp88
Aspirant
Aspirant

Hello,
My camera is not saving recordings to library. The date is also off in library. Says it's the 14th it's the 18th. I tried restarting base station and clearing browser data and cache. I can activate camera just no saved recordings to library. Any help would be appreciated.

Thanks,
Adam

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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JessicaP
Arlo Moderator
Arlo Moderator

Hi Ajp88,

 

Make sure that your motion detection is working on your camera. Try testing using the motion detection test to see if your camera detects motion: How do I use the motion detection test for my Arlo device?

 

If that still doesn't work, try to remove the battery from your Arlo Pro 2 camera and re-insert it back in to see if that helps.

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Ajp88
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Aspirant
I am also no longer getting notifications

Thanks
jguerdat
Guru Guru
Guru

What mode is selected in the Mode tab? 

Ajp88
Aspirant
Aspirant
Armed motion detection on
JessicaP
Arlo Moderator
Arlo Moderator

Hi Ajp88,

 

Make sure that your motion detection is working on your camera. Try testing using the motion detection test to see if your camera detects motion: How do I use the motion detection test for my Arlo device?

 

If that still doesn't work, try to remove the battery from your Arlo Pro 2 camera and re-insert it back in to see if that helps.

Ajp88
Aspirant
Aspirant
That seemed to have work. Thank you for your help.
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