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Luminary

Arlo pro 2 mode and schedule settings continue to be deleted and changed.

Can anyone explain why my some of my custom modes and schedules appear to get deleted on a daily basis. Also the video detection settings for all my cameras are disabled in the remaining modes. This has occurred twice now in as many days.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 12
Guru

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

I'll wager you're using thee app which has an unfortunate ability to display modes, rules and schedule improperly. When you use the app, what you think you're setting may not get translated to reality. Use a browser for the time being to check and set these settings.

Message 2 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

@jguerdat
Thanks for your advice on this. I am using the IOS App on a iPhone 5s, the changes that I see on the App I believe are real as they reflect changes to the operation of the system. I guess it is possible that the app itself could be causing the changes so I will look to using the web App.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 3 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

I had to enable video detection and siren activity on all my camera rules again. At least my custom modes were not deleted this time although my recording durations were set to manual for 10sec. I had been using the web interface so I believe this is not just down to the iOS App or my iPhone 5s. I have again reviewed the user manual with no clues to why this is happening. I can’t find any setting type backup or restore feature to easily correct the corrupted settings.
Seem a shame as the latest firmware and iOS App versions have been the best for me so far.
Message 4 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

Similar issue occurred again within 8 hours of the last time, again not exactly the same settings changed that were before.
Message 5 of 12
Arlo Moderator

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

Hi @Dannybear,

 

Is this issue happening after you updated to the latest Arlo app version, which is 2.7.0?

Message 6 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

@JessicaP
Yes I had updated to the latest App version 2.7.0 and had the issue again occur 8 hours ago. Schedules get deleted, rules in modes are altered, cameras in the rules get removed.
Message 7 of 12
Arlo Moderator

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

I would say try to uninstall the app and then create the schedules and rules in modes and cameras fresh new on the web version. Try to monitor it for a day and see if that works. Once it's good, try to reinstall it and see if that fixes it.

Message 8 of 12
Highlighted
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

@JessicaP,
Thank you for assistance with this. The System has been stable for a few days now., the only changes made were described in this thread.
https://community.arlo.com/t5/Arlo-Pro-2/Mode-Keeps-Changing/m-p/1669129#M20929
I will consider doing your suggested actions if it occurs again. If I give it a week then try adding in the activity zones and monitor for a bit.
Message 9 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

@JessicaP,
Well it’s been over a week now since I had issues with the schedules, modes and rules changing by themselves.
What I did a week ago was delete all my activity zones on my externally powered cameras. I also had the siren enabled on some of my cameras in my rules and the other camera without the siren mode displayed. It was interesting to note that camera with out the siren mode displayed were always deleted from that rule. I have since added the siren to all my cameras in rules and disabled the siren on the unwanted camera. (You can add the siren in the rules by selecting add device and choose the base station, then set it to enable or do nothing.)
I will now try adding activity zones back onto the externally powered cameras to see if the issues returns.
If that works ok for a few days then start deleting the siren mode in the rules that are set as disabled.
Message 10 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

@JessicaP,
Ok, added activity zones to my externally powered cameras and tested the motion detection and it does not work. Deleted the activity zones and proved the infrared detector works ok. Then noted that all my schedules, cameras, modes and rules settings were either altered or deleted. All this while using the web browser so it is not the App on the phone or the web browser.
I will now try a complete wipe and start all over again.
Message 11 of 12
Luminary

Re: Arlo pro 2 mode and schedule settings continue to be deleted and changed.

@JessicaP,
I did a complete wipe of the system and rebuilt the modes, schedules, rules and camera settings. I then added the activity zones and found that they worked as intended. Then after a few hours the problem with the settings returned and so had to rebuild everything again. I have since removed the activity zones.
Message 12 of 12