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Luminary

Arlo pro 2 iOS 2.6.3 app crashes

I have a recurring crash issue with the latest iOS app when viewing newly detected recordings in the cloud library from my iPhone 5s. The app reboots after I delete the tenth video. Anyone else annoyed with this behaviour?
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 13
Community Manager

Re: Arlo pro 2 iOS 2.6.3 app crashes

Dannybear,

 

Have you tried reinstalling the app? Do you still experience the same behavior?

 

JamesC

Message 2 of 13
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

Hi JamesC,
I have not tried reinstalling the app as yet as it stuffs up the geofencing with dual mobiles. I checked the issue again today and it still behaves the same as well as the same with the partner’s mobile which is the same iPhone 5s and app version. Based on the above if you feel there is value in reinstalling the app on the mobiles I can give it a go and stuff about with geofencing again.
Message 3 of 13
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

I deleted the Arlo App on my iPhone and installed V2.7.0 iOS version and can confirm that the crashing issue still exists for my mobile.
Message 4 of 13
Mentor

Re: Arlo pro 2 iOS 2.6.3 app crashes

Interesting.  Personally, I have only had the crashing issue with V2.7.0.  It was stable on 2.6.3 for my various Apple devices.

Message 5 of 13
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

Hi AncientGeek,
Just to clarify the issue only relates to deleting multiple library videos and it would seem to only be on iPhone 5s. The previous V2.6.3 iOS never crashed for me unless doing the above operations. V2.7.0 has been as stable for me so far except for the above with no other issues except for the non supported hevc error on snapshots. I have yet to check geofencing performance though .
Message 6 of 13
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

I got around to checking if the geofencing operation was impacted by the latest firmware and iPhone App updates. All good, worked correctly.
As for the crashing issue when deleting videos, still does this on my two iPhone 5s and also on my iPad Air 2. The iPad just locks up and requires a power down reboot to work again.
Message 7 of 13
Mentor

Re: Arlo pro 2 iOS 2.6.3 app crashes


@Dannybear wrote:
I got around to checking if the geofencing operation was impacted by the latest firmware and iPhone App updates. All good, worked correctly.
As for the crashing issue when deleting videos, still does this on my two iPhone 5s and also on my iPad Air 2. The iPad just locks up and requires a power down reboot to work again.

My wife’s Air 2 locks up for a minute or perhaps two, but I think just the app itself locks up not the entire iPad.  She can close the app and do other things while she complains to me about Arlo.  V2.7.0 crashes often for me.  Usually when watching a video or waiting for thumbnails to fill in.  I have been trying different things.  If I scroll through my devices quickly, I can get way down the list (35 cameras) before it locks up.  Then I wait for some progress by the app before it frees up again.  I go to Library and get prompted for the plan to which I already subscribe.  I close the annoying prompt. The thumbnail locations all show up as rectangles with swirlies in the middle and they sit there swirling.  If I touch one, I will see a blank white screen where the video should be.  If I touch it again, I’ll see a white circle where the Play arrow should be.  If I touch that, the video will start to play.  Sometimes it plays successfully and sometimes the app crashes.  If it is successful and I return to the Library screen, the thumbnails are all filled out when I return.

Message 8 of 13
Highlighted
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

Just an update, installed iOS App v2.7.2 on iPhone 5s and this has not resolved the issue I have when deleting multiple videos from library while playing them.
Message 9 of 13
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

Just an update to keep the thread alive.

I tried to delete twelve videos in my cloud library today while viewing and the iOS App v2.7.4 crashes.

I wonder if I subscribe to Arlo’s smart plan I would not have the App crashing anymore......
Message 10 of 13
Mentor

Re: Arlo pro 2 iOS 2.6.3 app crashes


@Dannybear wrote:
Just an update to keep the thread alive.

I tried to delete twelve videos in my cloud library today while viewing and the iOS App v2.7.4 crashes.

I wonder if I subscribe to Arlo’s smart plan I would not have the App crashing anymore......

I have an open case for performance problems and crashes.  Yesterday, I was informed that V2.7.5 is about to become available and will reportedly solve a lot of crashing problems.  We shall see.  I hope it is a long step toward the excellent performance I still get from V2.5.5 on my 10.5” iPad Pro.  I erased and restored that iPad after a few weeks of suffering on V2.6.0 and I’ve protected V2.5.5 from updates on that device ever since.  My other iPads and iPhones are all current on V2.7.4 which performs horribly on iPads.  Worse on older iPads like our iPad Air 2, where it takes 1.5 minutes for the app to startup.  It even takes over 30 seconds on my 11” iPad Pro.  Both see some crashes, but the iPad Air 2 is more prone to them. I haven’t even tried it on older iPads.   iPhones are better for some reason.  The winner is still V2.5.5 on my 10.5” iPad Pro where the app starts up in 5 seconds and doesn’t seem to clear crash much.

Message 11 of 13
Guru

Re: Arlo pro 2 iOS 2.6.3 app crashes

While we're at it, NEVER delete videos since we have too many requests to then be able to recover them, which isn't possible. ALso, download proactively to protect yourself from missing needed videos later.

Message 12 of 13
Luminary

Re: Arlo pro 2 iOS 2.6.3 app crashes

@jguerdat
Thanks for the advice on deleting videos. I myself have USB backup on the base and archive the videos when full. I just like to be able to clear the cloud recordings as i’m viewing them.

@AchientGeek

Thanks for the **bleep** bit on the impending App update, I hope it will also be accompanied by some firmware update fixes.
Message 13 of 13