Arlo pro 2 My camera stopped detecting motion

[Sweettoothj]

My camera stopped detecting motion. It turns on and I can record manually. The other camera is detecting and recording motion fine. I have taken out the battery,  unplugged it, re booted the router. Any suggestions?? 

[StephenB]

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@Sweettoothj wrote:

My camera stopped detecting motion. It turns on and I can record manually. The other camera is detecting and recording motion fine. I have taken out the battery,  unplugged it, re booted the router. Any suggestions?? 

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Have you checked that the camera is armed?

[Sweettoothj]

Yes, it is armed. Just doesn't detect motion.  If I go to the live feed it comes on. 

[StephenB]

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@Sweettoothj wrote:

Yes, it is armed. Just doesn't detect motion.  If I go to the live feed it comes on. 

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It's possible that the PIR motion sensor has failed - unfortunately the camera isn't repairable.

Have you tried the motion detection test?

[Sweettoothj]

Thanks for responding.  I tried the motion test and no yellow light came on.  Do you know if it's possible to speak to someone from the company?   

[StephenB]

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@Sweettoothj wrote:

Thanks for responding.  I tried the motion test and no yellow light came on.  Do you know if it's possible to speak to someone from the company?   

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phone support is only available through the app, and requires a subscription.

The camera isn't repairable, and if a Pro 2 would be out of warranty.