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Arlo keeps losing internet and now cannot find device after I reset.

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Me12345678
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Aspirant

Arlo keeps losing internet and now cannot find device after i reset

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jguerdat
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Guru

We need all details. What do the base LEDs show when "losing Internet"? Define reset - reboot/power cycle or push the reset button? Bigg difference between them.

Me12345678
Aspirant
Aspirant
Base station has only the left 2 ( left and middle) LEDs illuminated, right light never comes on. I powered down (no effect) powered down and unplugged from power (no effect) then removed device (per online suggestion)and attempted to reload everything. Now it does not see the device, 
 
Base station is  NetGear Model VMB4000.
 
Thanks for your assistance
 
jguerdat
Guru Guru
Guru

Last attempt - remove all devices from your account, hold the reset button until the LEDs flash amber, let the base reboot and then claim it again. If that doesn't help, you'll likely need to replace it. I assume it's well out of the 1 year warranty.

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