My Android now cant see the new base.

[LolaG]

I have 2 cameras Arlo 2 and the 3 led base station.  I needed to replace the base station and can confirm it is working.  Added to my Wi-Fi and connection is great.  My son who I added to my Arlo link can see the base and the cameras.  My app which I have uninstalled (3times) still does not see anything.  When I do try to add new device, it can't find it even while standing right in front.  Yes, I am on the same Wi-Fi and even did a firmware update to all to make sure that wasn't the issue.  When I open my app, it shows nothing no camera no history nothing.   How do I get my visibility back?  

Thank you

[jguerdat]

I'm slightly confused (I think). Who actually is the person who set the system up - you or your son? It appears to be you. Are you logging into the app with the correct credentials? Have you tried using the web client (my.arlo.com)?

[LolaG]

I am the creator of the account and my kids are added with my link invite.  When we set up the account in my name and yes with the correct credentials.  I travel a great deal so its always on my phone.  When i opened via web client it show a blank screen like I have never had an account.  All I did was remove the base to add the new base.  Now I have no history on my account.  If my son opens now via my arlo he can see the base and cameras via his phone or desktop.

[jguerdat]

So you removed the old base and configured the new one. Did you also resync the cameras (sorry, you don't mention that)? Removing a base removes the cameras so they have to be set back up again.

[LolaG]

NO all good didn't mention the cameras sadly I can't even get that far.  When I try to locate the new base (standing right in front of it) it won't see it.  But the Wi-Fi does have it so I know it is connected to my Wi-Fi.  It is working my son sees it all so glad there is connection just like at least two of us have visibility..

[jguerdat]

You may want to purchase a single camera monthly plan for the purpose of talking to official support using Settings, Support to choose your camera or base. Cancel once you're satisfied.