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I have an Arlo base station VMB4500 with 8 cameras connected - or had them connected. Currently the base station is flashing amber slowly. I factory reset it and it gave me a solid blue light and then back to flashing amber after 5 or so seconds. I cannot discover the device. Any advice/help is appreciated.
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@7736 wrote:
I already replaced the cable with a cable that is known to work and it is plugged into a switch that has other stuff plugged into it that is working fine. I switch the port it was plugged into with another device and still no luck. The other device is working on the port I was using and the Arlo is not working in the port that worked fine for another device.
Sounds like it is almost certainly a failed base then.
New ones don't have the built-in siren, so if you use that feature you might consider getting a used VMB4000.
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Try rebooting the internet network router first, wait 10mins for it to boot up and reconnect. Then power cycle the base station.
Use a pc web browser connected to the router and login to the my.arlo.com website.
ensure that the Base device has been removed from the arlo account before trying to add it again.
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I went through and did exactly as you suggested - Still not able to find the device. I currently have no devices on my account because the base station was deleted. When I try to find the device, I get a message that it was not successful and recommends either to try again or factory reset - both of which I have done. I appreciate the help, unless you have any other ideas, I'm starting to think I just need to replace it. I just wanted to make sure I tried everything else first.
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@7736 wrote:
unless you have any other ideas, I'm starting to think I just need to replace it.
Does the smarthub appear in your router's attached device list?
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No, I Just checked the list - it is not connected to my router at all.
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@7736 wrote:
No, I Just checked the list - it is not connected to my router at all.
A working base will show up there even if it is not onboarded to an account.
Possiblities here include
- bad cable
- failed NIC port in the base
- failed LAN port (or ports) in the router.
I would double-check the ethernet connection between the base and the router. Try a different cable if you have one. Also try a different LAN port on the router (assuming it has more than one).
Also, if your PC has an ethernet port, try connecting the PC to the same cable.
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I already replaced the cable with a cable that is known to work and it is plugged into a switch that has other stuff plugged into it that is working fine. I switch the port it was plugged into with another device and still no luck. The other device is working on the port I was using and the Arlo is not working in the port that worked fine for another device.
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@7736 wrote:
I already replaced the cable with a cable that is known to work and it is plugged into a switch that has other stuff plugged into it that is working fine. I switch the port it was plugged into with another device and still no luck. The other device is working on the port I was using and the Arlo is not working in the port that worked fine for another device.
Sounds like it is almost certainly a failed base then.
New ones don't have the built-in siren, so if you use that feature you might consider getting a used VMB4000.
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