Arlo as messed up new software to make you purchase a plan

[DennisBo]

Arlo has ruined the software for free cameras on purpose.  Blurry video on app home screen, Stop trying to force me to pay you buy covering valuable work area on app with forced subscription links or I will sue you along with a few million other users. All companies like you understand is millions in fines and damages. I bought my camera for security and I am now unsafe due to your ruining working software I purchased with the system on purpose. And you lie it was needed upgrades will not work. You ruined my system. You Sabotaged my system for your financial gain. 

[BrookeN]

Everything should be still working as expected. If you can explain more what you are seeing, I can help you. 

[RobbieMaupin]

I am not the original poster, but I can explain what many of us are experiencing.

At one time, this company had the best cameras and app on the market. Unfortunately, that is no longer the case. The system barely works. The cameras fail to connect roughly 80% of the time, and when they do record, they often only capture about 7 seconds of video before the picture freezes while the audio continues.

So you can hear glass breaking, but you can’t actually see anything. Then the video finally resumes… and by that time the burglar is already running out of the yard. Thanks, Arlo.

At first I thought it might be my internet since I recently switched to fiber. To rule that out, I spent hundreds of dollars upgrading to four new Pro 5S cameras because they support dual-band connections. Unfortunately, that solved absolutely nothing.

Trying to get support is even worse. Finding a way to chat or speak with a real person is nearly impossible. When I enter my number to request a callback, the system just says the request cannot be completed and tells me to try again.

I have been dealing with these issues for nearly two years, including months where the system barely worked at all. I have tried every troubleshooting step I could find and everything suggested online, yet I have never been able to reach a real human at Arlo.

At this point it honestly feels like the company has simply decided to stop caring about the quality of its product or customer support.

[jguerdat]

Sorry that's happening to you but I have ~15 cameras running and have none of your issues and haven't had them at any point. It's difficult to troubleshoot via internet but it would appear to be a local issue with connectivity. Slogging through signal strength/interference issues is a pain but...