Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo app not connected

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Follower
Follower
Hi!
I keep getting an message on all my cameras when entering the app, that they are not connected to wifi/internet - however they are. If i wait it changes and the cameras jump online.

Nothing changed in my internet, wifi, router or anything.

Any pointers?
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Tutor
Tutor

I'm having a similar problem with only one of my cameras.  In the iPhone app it is constantly disconnected, but when I go in throught the website, it's connected just fine.  I have pulled the battery multiple times as well as restarted the base station multiple times.  The connectivity is 3 bars when viewed in the website.

Model: VMB3500 | Arlo Base Station
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Prodigy
Prodigy

@ReneBo 

It is a known issue as you described. Arlo is aware and a update is coming. The android app was just released but I have not seen the Iphone update yet. There are many threads about this problem. 

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Arlo Moderator
Arlo Moderator

Please download the latest version of the Arlo Mobile App 2.20 and test this again.

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Tutor
Tutor

I am running 2.20 and reinstalled it yesterday, still having an issue with the same camera.  Shows up just fine in the website, but not in the app.

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Arlo Moderator
Arlo Moderator

Hi @boz151

 

have you tried to remove the camera from Settings > My Devices > Re-add it and test again?

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Tutor
Tutor
Hi,
Yes, I have tried removing it and adding it again, as well as removing the battery from the camera and repairing it altogether. I have also restarted the base station multiple times. The camera and base station are communicating because I can see just fine via the web. It seems to be an issue with the iPhone app.
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Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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Tutor
Tutor
No problem, I’ve already opened a case.
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