Arlo app not connected

[ReneBo]

Hi!
I keep getting an message on all my cameras when entering the app, that they are not connected to wifi/internet - however they are. If i wait it changes and the cameras jump online.

Nothing changed in my internet, wifi, router or anything.

Any pointers?

[boz151]

I'm having a similar problem with only one of my cameras.  In the iPhone app it is constantly disconnected, but when I go in throught the website, it's connected just fine.  I have pulled the battery multiple times as well as restarted the base station multiple times.  The connectivity is 3 bars when viewed in the website.

[dcfox1]

@ReneBo 

It is a known issue as you described. Arlo is aware and a update is coming. The android app was just released but I have not seen the Iphone update yet. There are many threads about this problem. 

[ShayneS]

Please download the latest version of the Arlo Mobile App 2.20 and test this again.

[boz151]

I am running 2.20 and reinstalled it yesterday, still having an issue with the same camera.  Shows up just fine in the website, but not in the app.

[ShayneS]

Hi @boz151

have you tried to remove the camera from Settings > My Devices > Re-add it and test again?

[boz151]

Hi,
Yes, I have tried removing it and adding it again, as well as removing the battery from the camera and repairing it altogether. I have also restarted the base station multiple times. The camera and base station are communicating because I can see just fine via the web. It seems to be an issue with the iPhone app.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[boz151]

No problem, I’ve already opened a case.

[ReneBo · Accepted solution]

The problem got solved after updating the app!