Arlo|Smart Home Security|Wireless HD Security Cameras

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SheShe8645
Aspirant
Aspirant

About a week ago, Arlo app started asking for my password EVERY-TIME I looked at it. Is this a feature or bug?

If it’s a feature and you need feedback.

I HATE this feature. <———- feedback. 

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michaelkenward
Sensei Sensei
Sensei

@SheShe8645 wrote:

About a week ago, Arlo app started asking for my password EVERY-TIME I looked at it. Is this a feature or bug?

Where do you see this? A browser? An app?

 

About a week ago Arlo forced "2FA" on us. Maybe this is what you are seeing.

 

What is two-step verification and how do I set it up?

 

Sadly, the latest implementation of 2FA is far from perfect. It does not play nicely with browsers on a PC. It is supposed to remember the device for a week or so. In reality it sometimes forgets after a day or two. And you have to do it on every browser you run, rather than the PC itself.

 

 

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
SheShe8645
Aspirant
Aspirant

Thanks for the reply

This happens with both browser and app. I use phone and iPad only. 
I figured it was a 2 step verification annoyance. 
Constantly asking for Touch ID, and/or password

Am I tortured by this security “feature” forever? Can I turn it off?

michaelkenward
Sensei Sensei
Sensei

@SheShe8645 wrote:

Am I tortured by this security “feature” forever?


Probably.

 

You are not alone in wanting to turn it off.


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
StephenB
Guru Guru
Guru

@SheShe8645 wrote:

Constantly asking for Touch ID, and/or password


Did you configure them as trusted devices?

SheShe8645
Aspirant
Aspirant

I’ve been asked to make trusted several times and I’ve said yes. It’s like everything related to logging in is wiped out when I close the app. 

michaelkenward
Sensei Sensei
Sensei

@SheShe8645 wrote:

I’ve been asked to make trusted several times and I’ve said yes. It’s like everything related to logging in is wiped out when I close the app. 


Is it the phone or the Arlo app that demands attention?

 

Mine demands a fingerprint whenever pick it up. Likewise the app.

 

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
SheShe8645
Aspirant
Aspirant
Arlo app. It just started about a week or so ago. I think it’s something to do with the website made it mandatory to have 2 step verification or whatever it’s called.
Wish I could turn it off.
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