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Arlo app for Android : UI is broken with notched phone

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lostintime
Aspirant
Aspirant

Latest Arlo app for Android (2.6.1_22700)

Using Arlo app on a notched phone, the bottom 1/4 of the screen is displayed black always.

This issue did not occur in the previous version.

Please fix and update.

10 REPLIES 10
jguerdat
Guru Guru
Guru

I have a Pixel 3 XL that I just bought without any problem. Have you reinstalled the app?

lostintime
Aspirant
Aspirant
Thank you for you advices.
I deleted Arlo app and app cached files and re-installed, but same issue occurs...
jguerdat
Guru Guru
Guru

What phone and OS?

lostintime
Aspirant
Aspirant
My phone is Oneplus 6.
Android 8.1.
jguerdat
Guru Guru
Guru

Have you tried a different device?

lostintime
Aspirant
Aspirant
Yes.
Same issue occurs on Xiaomi Mi 8.
jguerdat
Guru Guru
Guru

I can only guess that it's unique to those devices for some reason. Open a case with support here to raise awareness.

ShayneS
Arlo Moderator
Arlo Moderator

lostintime,

 

Can you take a screenshot with both phones so we can see how this is displaying on your devices?

ShayneS
Arlo Moderator
Arlo Moderator

.

lostintime
Aspirant
Aspirant

Like this.

Screenshot_2018-10-21-08-47-03-518_com.netgear.android.png

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