Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo VMB4500 suddenly stopped Pro 2 cameras and doorbell connection today

Have a network of 4 Pro 2 Cameras connected to 2 base units each, VMB 4000 and VMB4500 and a doorbell.

 

Today without warning the 2 Cameras and doorbell connected to the VMB4500 base unit stopped communicating with the cloud and did not update the status.

Multiple restarts of the base unit did not fix this.

 

In the end, I need to remove the cameras that were connected to the VMB4500 and the base unit and the add back (sync) the base unit back and the cameras and doorbell.

I have no idea what happeed.

 

These are the product versions.

Base , VMB 4500r2, 1.14.0.2 2777

Arlo Pro 2, H5, 1.125.13 31717

Audio Doorbell, 1.3 1.0.0 309 283

 

Please note that the units occasionally would lose connection the site and reappear a few minutes after and the unit would also appear to lose and regain internet connection.

 

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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Arlo Moderator

Re: Arlo VMB4500 suddenly stopped Pro 2 cameras and doorbell connection today

Hi @VeronikaTMoore

 

When did this issue first occur? Have you tried to reboot your modem & router?

Message 2 of 2