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Aspirant

Arlo Smart Rich Notifications Are Not Working

I do not recieve the lock screen or vibration notification. I just receive the email notification and I already had that with the basic purchase. The cell phone is set up for those notifications. I have a Samsung 7 cell phone.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 14
Arlo Moderator

Re: Arlo smart

Do you have the camera Active & enabled under Manage Arlo Smart in the settings?

Message 2 of 14
Aspirant

Re: Arlo smart

Yes I do.  Don't know how the word Rich got in my question.

Message 3 of 14
Arlo Moderator

Re: Arlo smart

Is this issue reoccurring or did it just start? Have you tried to remove /reinstall the Arlo Mobile App and test again? 

Message 4 of 14
Aspirant

Re: Arlo smart

It's been this way since I added Arlosmart. I reinstalled the app on my phone. The cameras work but now I don't even get an email notifying me.

Message 5 of 14
Arlo Moderator

Re: Arlo smart

Have you checked your rules to make sure push notifications/email alerts are selected? Are the emails going into a spam folder by chance?

Message 6 of 14
Aspirant

Re: Arlo smart

The emails are not in the spam folder. I do not see where the email alerts are listed. The push notification is set to people only.

Message 7 of 14
Arlo Moderator

Re: Arlo smart

The push notifications & email alerts are located within the rules of the modes.You will need to go to Mode > Desired Mode/Pencil Icon > Rules > Pencil Icon > Alerts (at the bottom) > Check one or both > Save

Message 8 of 14
Aspirant

Re: Arlo smart

Email is back up and running but no phone vibration or notification tone, although they are set in "notifications"

Message 9 of 14
Arlo Moderator

Re: Arlo smart

Are you using the latest Arlo Mobile App 2.7.1?

Message 10 of 14
Aspirant

Re: Arlo smart

Yes. I also checked and all the notifications were set on.

Message 11 of 14
Arlo Moderator

Re: Arlo smart

Can you try and clear your cache & test again.

Message 12 of 14
Aspirant

Re: Arlo smart

Cleared cahce and tested. Received the emails but nothing else.

Message 13 of 14
Arlo Moderator

Re: Arlo smart

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Message 14 of 14