Arlo|Smart Home Security|Wireless HD Security Cameras

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-DB
Aspirant
Aspirant

Why is the uploading of my videos taking so long? They have been getting a lot worse since I bought this product. When I try and view my videos it just spins and spins. I have to close the app completely and re-open it to make it work. I have 6 cameras and two security lights. This system is very poorly engineered.

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jguerdat
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Guru

It doesn't sound like the uploading is the problem. The longer the video, the longer it takes to upload, however, although it really shouldn't be more than a few seconds.

 

Since you can force close the app and reopen it to see the videos, it would seem to be a local issue. Try rebooting the phone and reinstalling the app. Is it any different if you're on WiFi or cell service?

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