Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro Won't Charge

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mboxscott
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Aspirant

I've had my Arlo Pro 2 camera system for about 3 months. One of my cameras was running off AC power only (without a battery inserted). Recently the camera kept went off-line and it appeared it did not have power. I tried other power cables and it would not come on. I inserted a pre-charged battery and now it is working, but will not charge when a power cable is inserted. It appears to me the camera will no longer accept AC power.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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jguerdat
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Guru

Will the same charger and cable work on another camera? It could be either the camera or charger. Open a case with support for replacements:

 

https://www.arlo.com/en-us/support/contact.aspx

mboxscott
Aspirant
Aspirant

I have 4 power cables, none of them will work on this camera, but they will work on my other camera.

jguerdat
Guru Guru
Guru

Last thing before opening a case with support - swap batteries to see if it's the battery or the camera. Then open a case:

 

https://www.arlo.com/en-us/support/contact.aspx

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