I have 5 H7 cameras that continue to go offline. At least once a week (or more) for the past month or 2 all my cameras drop off the network. Restarting the base station once or twice sometimes brings the cameras back online. Signal strength is good for all 5 cameras. The base station has dropped offline as well a couple times and one time had to be removed and then added back, followed by the cameras.
This equipment is becoming useless to me if it just keeps going offline. It appears that each time there is a firmware update the more problems there are. All I want is for my system to do what it is supposed to do.
My schedule has not worked properly for more than a year now and that was caused by an update and even though there are numerous items in the forum that bring up that issue it has never been resolved either.
Prior to this firmware update - after I removed the USB Hard drive I was using as previous mentioned - I was having zero restarts and my doorbell, chime, and front door camera all stayed paired with one another and were working properly for a full 72 hours with zero restarts....
I really hope Arlo addresses the issue and so can use my USB drive again with this update to start locally recording once again....
Either way - I am not adding back my USB drive yet... I’m going to wait 24-48 hours and see how the system responds to the new firmware.....
God forbid I introduce any other potential issues when the track record of firmware releases lately have been nothing short of a buggy unfinished mess....
PLEASE LET THIS BE THE ONE THAT FINALLY FIXES THE vmb4000 BASES!!!
I use an SD card hooked up to a USB adaptor for one base station and a USB flash drive for the other.
If you have this issue try removing your USB storage drive completely. Only use cloud recording for a day or two to test it....
I’m nearly 48 hours without a reboot or freeze.... this also includes no freezes after this mornings base station update as well.....
Not saying this is a fix - but I and a few others have called Arlo and mentioned the issues may revolve around the USB hard drive function- and what I’ve found.
Try it out and report back!
It’s like Arlo/Netgear is totally out of touch with their customers or are just grossly incompetent.
I do have a 1tb hard drive attached and no i’m not detaching it as this is SUPPOSED TO WORK and was advertised as a feature not a bug!!!
Having hte same problem for past few weeks, maybe a month, have to reboot the base station, then reboot each camera..... sometimes doing this several times to get all the cameras to work for another day or two.
May have to start shopping around for a reliable system.
VMB4000 - 18.104.22.168_2762 firmware update. At least it updated normally. Didn't fix any of the multiple random issues I have going on. So far didn't appear to break anything worse then it was. I guess we can find some hoe in that. I have a case number and I recieved an e-mail last night. So I called this evening.
Update from Arlo:
Thank you for your response regarding with your concern. With this one, Its much more better to give us a call back to this number 408-638-3750 to resolve your concern.
Arlo Technical Support
Always at your side
Arlo is still trying to treat everything as a seperate issue. They are steering clear of acknowleding that they have an issue. Support agent did say they they are working on a new firmware to fix some issues and that it will be released in some time. Question a little further on the time since we are in the 4th week of this already and he stumbled around with an answer by the end of the month. I have never ever in my life experienced this treatment as a consumer with a legitimate problem using a companies product. This is unbelievable it is like hitting your head against a brick wall. Obviously nobody with any authority is going to respond and let us know what we can expect.
If the offline bug was being triggered by the USB then I would expect that arlo would be hailing the Users USB as the cause of their firmware failure.
In my case the USB still gets recordings from the battery cameras while base is offline but due to the historical firmware bug, powered cameras never get usable recordings when the base looses the internet.
The customer should not be charged for participation in their fault finding process, especially if the base station has been damaged by their faulty firmware.
Recommend customers demand that that Arlo pay for the new base delivery at no cost to you and for arlo to include the prepaid return label. To suggest otherwise is extortion.
To do otherwise sets a precedent that you are happy accepting their repair costs and so arlo is not liable going forward.
My base still goes offline running the latest firmware, I been using my USB sticks for the last five out of six months reliably.
I suggest the customer should be demanding that Arlo replace our broken USB devices at no cost.
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