Arlo Pro 2 with Solar Panel VMA4600 icon missing

[texbeau]

I hooked up solar panel to one of my Pro2 cameras to try it out. Should there be a solar icon in the app on this camera? I read a page that showed solar status icons but wondering if it's for a different camera model. 

[jguerdat]

If the battery is 100%, it may just show a full battery icon (that's what it's been showing me for a while). Check the actual battery level to verify. Otherwise, the solar panel should cause a lightning bolt icon through the battery when it's charging (sunlight required).

https://kb.arlo.com/zh_TW/1179176/What-do-my-Arlo-camera-s-battery-level-icons-and-notifications-mea...

[texbeau]

Is that with Pro 2? My solar panel is working, because the camera is staying at 100% with high traffic. However, the app is not showing any charging icon at any time. I've been watching it all day. 

[jguerdat]

It's possible that the Pro 2 action would be different - I can't say since I have no older cameras in use at all. However, there have been issues with battery icon displays over time so I'd try both the app as well as the web client to verify that they show the same thing.

[texbeau]

That was a good suggestion to check the web portal. I did and don't see a solar icon nor a lightning bolt through the battery. I'm starting to think Pro2 firmware doesn't support it. Oh well. The important thing is it's charging. Thanks for your help. 

[ShayneS]

Are you still experiencing this issue? 

[texbeau · Accepted solution]

Issue is resolved. Turned out to be the camera USB port.  I switched it out with another camera, and now I see the solar icon and lighting bolt in the app.

[ShayneS]

Thanks for the update.