Arlo Pro 2 some don't reflect the current status and they are non-responsive

[SJGOKC]

On the web portal, all of my cameras are listed.  Some work fine and some don't reflect the current status and they are non-responsive.  For example, one camera that is on and functioning properly shows to be turned off on the portal.  I can't manage it from the portal.  They all work ok from my iPhone app.  They used to all work ok on the portal.  I haven't changed my PC, routers or any other hardware.  This started about 6 months ago.  I've rebooted and done all the normal things to try and get it to to work.  

[StephenB]

---

@SJGOKC wrote:

On the web portal, all of my cameras are listed.  Some work fine and some don't reflect the current status and they are non-responsive.  For example, one camera that is on and functioning properly shows to be turned off on the portal.  I can't manage it from the portal.  They all work ok from my iPhone app.  They used to all work ok on the portal.  I haven't changed my PC, routers or any other hardware.  This started about 6 months ago.  I've rebooted and done all the normal things to try and get it to to work.  

---

Try clearing the browser cache and the cookies for my.arlo.com.

You can test this by launching an incognito/private window, and log into my.arlo.com from there.

[SJGOKC]

Cleared the cache & cookies for my.arlo.com, still didn't work.  It did appear to work in incognito mode.  

[jguerdat]

Since it works in incognito mode, try disabling extensions one at a time. I recently had an issue that was cured by doing so (turned out that I had an extension that disabled HTML5 autoplay that needed specific site configuration).