Arlo Pro 2 not syncing to existing base station

[ingmare]

I have a system running with a VMB4000 base station and 4 Arlo Pro 2 VMC4030 cameras. I bought an additional Pro 2 camera and tried to connect it wo my base station.

Everything looks fine so far, when I follow the assistant. Push Sync on base station, push Sync on camera, camera starts blinking blue and after 20 seconds the camera blink fast and stops blinking. But the assistant shows, that no cameras where detected and the camera doesn't show up in the system.

What could be the issue? I only see the time out message in the app, but the blinking pattern looks totally fine. 

Any help would be appreciated.

[StephenB]

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@ingmare wrote:

I have a system running with a VMB4000 base station and 4 Arlo Pro 2 VMC4030 cameras. I bought an additional Pro 2 camera and tried to connect it to my base station.

Everything looks fine so far, when I follow the assistant. Push Sync on base station, push Sync on camera, camera starts blinking blue and after 20 seconds the camera blink fast and stops blinking. But the assistant shows, that no cameras where detected and the camera doesn't show up in the system.

What could be the issue? 

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This is almost certainly a used camera.  It sounds like the previous owner didn't bother to remove it from their account before they sold it.

Although I don't think the behavior will change, you could try using "add device" in the app (or my.arlo.com), and see if either of those work.

[ingmare]

I tried using the app already, same result. Setup didn't show a camera found, but blinking pattern showed the successful pairing.

Yes this is a used camera. But the seller confirmed that he removed the camera from his account.

Is there a way to connect the camera, if its still part of a different account?

[MakeLifeEasier]

I have the same issue. I accidentally removed base station which resulted in all pro 2 cameras being also removed. Added the base station back but app could't connect to the cameras. Been trying to get them connected for the past a few days but it just doesn't work. very frustrating.

[MakeLifeEasier]

this never finds any of my pro2 cams

[TomMac]

The 4000/Pro 2 cameras are one of the few that can sync directly....

To manually sync, don't use the app/web.

Make sure battery is fully charged/installed

quickly press the sync button on the base ( so the led is flashing )

press the sync button on the camera ( while a few feet away from base )

If you see the led on camera go from slow blink to fast, then it worked.

[ingmare]

I tried this. blinking switched from slow to fast and then stopped. 

But the camera still doesn't show up. 

How can this not work? I don't understand why Arlo seem to so many issues connecting cameras. Is there a way to find out if a camera is still registered under another account? or remove it from any other account? I have the serial number, I can provide pictures and prove that this is my camera.

[BrookeN]

I suggest resetting the Arlo Pro 2 camera and then re-installing it to the app after the reset. 

[ingmare]

I couldn’t find any information on how to reset the camera. 

can you tell me how?

[BrookeN]

Hold the reset button for >10 seconds, until the LEDs flash amber.

[MakeLifeEasier]

Thanks for the reply. It doesn't seem to work regardless of how long I hold the sync button. then I found this
https://community.arlo.com/t5/Arlo-Pro-2/Factory-Reset-of-Pro-2-camera-not-working/td-p/1916520,

tried multiple times, didn't work either.

[ingmare]

There is not reset, from what I can tell reading the documentation. Pulling the battery should be sufficient. But this all doesn't help.

With the blinking pattern indicating a successful sync, but the camera don't showing up in the account, I assume that this is an issue with the account and/or Arlos backend.

What are the options? Through the camera away and hope that none of the other stop working?

I think this is a very bad way to treat customers, who bought an expensive camera system and now can't use it anymore, just because Arlo doesn't provide proper support for a system that relies on a working cloud infrastructure.