Arlo Pro 2 microphone "Failed to connect."

[Floridian]

Can anyone help. I have 4 Arlo Pro 2 in operation now for 2 months and have not had any issues until now. My microphone on either of my cameras do not function. I keep on getting a message,"Failed to connect."  My cameras are functioning fine with the exceptions of the microphones. I cant reset the cameras because I am out of town for 2 months. Thank You. Floridian Ralph

[jguerdat]

Have you set permission on your device to allow Arlo to be able to access the mic?

[Floridian]

Not sure what you mean by setting up permission to access microphone. I was able to access the microphone before and it functioned fine when I orginally set up my cameras. Now none of my cameras microphone function. Thanks for your reply.

[JamesC]

Floridian,

The application will ask for permission to use your mobile devices microphone, If this permission is not accepted, you won't be able to use to microphone. You can toggle these permissions within your devices settings.

That's definitely something you should check but it sounds like you may be experience something different if the microphone had been working previously. A "Failed to connect" error could indicate poor signal between the camera and the base. Does this happen on all of your Arlo cameras or just specific ones? Have you tried testing a camera close to the base station to see if you experience the same error message?

JamesC

[Floridian]

Hi James C. Thanks for your reply. There is nothing in my device settings that I am able to see where I can be granted permission to use my microphone. I had no problem before when I orginally set up my system. I am in PA and my cameras are set-up in Florida. Does the distance have anything to do with it? Thanks for your help. Floridian Ralph

[jguerdat]

Your location has nothing to do with it. I would reinstall the app which should reset all the permissions. These permissions are at the phone settings level, not in the app itself.