Arlo Pro 2 lost in the meantime many times the connection to the cloud

[Babylon_2004]

In the last 2 months my base keeps losing the connection to the cloud.
I am very dissatisfied with it!
I spent a lot of money on my 5 cameras and the solar panels. I use it to monitor my second place of residence in Tenerife and I rely on the system working.

Since the base works (all LEDs are green) and I can also see it connected to the router, I have to assume that the problem is with the Arlo cloud.

[StephenB]

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@Babylon_2004 wrote:

Since the base works (all LEDs are green) and I can also see it connected to the router, I have to assume that the problem is with the Arlo cloud.

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Could be.

Two workarounds that some here have used: 

1. Use a UPS to keep both the base and the router/gateway for your ISP running when the power fails.
2. Power the base with a smart switch, so you can remotely power cycle it.

FWIW, I agree the smart switch shouldn't be necessary, but it does give you a useful option when you are away.

[Babylon_2004]

I have a smart home and can control all devices with it. Unfortunately unsuccessful. I have already restarted the base several times with it.

[StephenB]

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@Babylon_2004 wrote:
I have a smart home and can control all devices with it. Unfortunately unsuccessful. I have already restarted the base several times with it.

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Have you also tried restarting the router?

[Babylon_2004]

Unfortunately, your experience is not helpful. I'm an IT Pro and have already tried everything I can. I'm afraid my base is defective.

[StephenB]

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@Babylon_2004 wrote:
Unfortunately, your experience is not helpful. I'm an IT Pro and have already tried everything I can. I'm afraid my base is defective.

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It could be.  I just noticed you hadn't said anything about rebooting the network - though clearly you've already that.

Likely you've done this also, but just in case...  When the connection drops, have you looked at LED status on the base?  https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[Babylon_2004]

My housekeeper in Tenerife sent me a photo. All LEDs light up green.