Arlo Pro 2 cameras stopped recording

[Ziggyrick]

I’ve been getting seven days worth of recordings for free for several years, all the sudden I’m only getting one day of recordings. Started a few days ago, October 2021.

[dcfox1]

There has been an increase of post about 7 day storage but do have recordings when using the Web Client. Also try rebooting the base or phone if just missing from the app. 

[Ziggyrick]

I am using the app on an iPhone 12. I have rebooted the base station and removed the batteries from the cameras and unplugged everything and plugged it back in several times. I still only get one day of recordings.

[dcfox1]

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@Ziggyrick wrote:
I am using the app on an iPhone 12. I have rebooted the base station and removed the batteries from the cameras and unplugged everything and plugged it back in several times. I still only get one day of recordings.

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But have you tried viewing the library on the Web Client my.arlo.com to see if they are there at all or just an App issue. 

[Ziggyrick]

I have never used a computer for Arlo before but I went ahead and logged in and sure enough all seven days worth of recordings are there, so it does appear to be some sort of app issue, but is anybody fixing it?

[dcfox1]

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@Ziggyrick wrote:
I have never used a computer for Arlo before but I went ahead and logged in and sure enough all seven days worth of recordings are there, so it does appear to be some sort of app issue, but is anybody fixing it?

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Not sure what Arlo is doing but that narrows it down in your case. Have you tried rebooting the phone or reinstalling the App? When the Mods see the many post on Monday about 7 day cloud they probably will update this week. 

[Ziggyrick · Accepted solution]

Update. I just deleted and then reinstalled the Arlo app on my cell and now I have all seven days recordings back.