Arlo Pro 2 cameras failed to record video longer than 12 second

[MrHoang]

Bought the system at BestBuy for only two days and had to return it because the product is not really mature yet even it has a lot of potential features that everyone is looking for.

I love wire-free and no brainer to mount and set up system in just a minute. I guess this is the only reason that we all wanted to pay it for. However, the motion recording is totally suck. I dialed in all the correct settings and also increased the sensitivity to 100% but all cameras failed to record video longer than 12 seconds. There are tons of short footages and they don’t make any sense when it supposed to continuous recording the actions were happening! For example, the guy walking with his dog in front of my front yard. His dog and he showed up about 2/5 of my entire front yard, then it cut off at 4/5 and not even finished to pass it. That was it for 10 seconds. Another example, my wife walked to her minivan with kids and drove off. The 12 seconds clip only showed her car backed out and was just about to take off. That’s it! and many more.

Tons of recording just can’t justify for what it was happening as the evidence when needed. Needless to list more as many already brought up. I thought Arlo/Netgear should listen to customer and address the issue.

I don’t mind to spend more money for the system that works. In this case, it doesn’t....

I am very happy that I could return the system without being asked why! Again, I learned it in a hard way. Very disappointed. Feel free to send me a new one with latest firmware that addressed all customers’ issues and concerns.

[michaelkenward]

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MrHoang wrote:
....but all cameras failed to record video longer than 12 seconds.

Did you check the setting for recording length?

It is buried down in the "Mode" settings.

You can configure it to Record until activity stops (up to 300 sec)

[MrHoang]

Yes, I did explore those settings for each camera. Again, the setting is default at 300 sec. It is also default “Armed” mode. The motion sensor is working and video recording feature is expected... but the footages don’t make any sense!

Am I alone having this issue? I see many customers have repeatedly reported this issue.

[michaelkenward]

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MrHoang wrote:

Am I alone having this issue? I see many customers have repeatedly reported this issue.

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Er?

[MrHoang]

Yup! and just do not let me started ...

I do see I have a few footages (3-5 max) are longer than 14 seconds, ranging 59 seconds to max 4 minutes and 59 seconds. It approves that it is working. However, when I reviewed one 4:59 clip, it seems to be a flaw in this one when it's recording without any activies. The rest of footages ranging from 6 seconds to 14 seconds are junk.

 Quickly searching on Google, yup, I am not alone dude. I respect your status here ... but are you represented Arlo or Netgear Support Engineer?

https://community.netgear.com/t5/Features/I-can-only-record-up-to-10-seconds/td-p/1066829

https://community.netgear.com/t5/Arlo-Pro/Recording-until-activity-stops-is-now-available-for-Arlo-P...

https://community.netgear.com/t5/Arlo-Pro/quot-Record-activity-until-motion-stops-quot-does-not-work...

https://www.youtube.com/watch?v=TOFZn9iHUBU (This is default for Arlo Pro 2 but doesn’t work)

https://community.netgear.com/t5/Features/Is-there-a-way-to-make-it-record-longer-than-10-seconds/td...

https://www.amazon.com/Arlo-Security-System-NETGEAR-Wire-Free/product-reviews/B00P7EVST6

[michaelkenward]

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MrHoang wrote:
I respect your status here ... but are you represented Arlo or Netgear Support Engineer?

No, just baffled by this bit:

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Am I alone having this issue? I see many customers have repeatedly reported this issue.

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Hard to see how anyone can write those two sentences one after the other.

Why ask the question when you know the answer?