Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2 cameras Sync & Case Issues after storm. How to add camera back to Base Station?

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FedericoPrada
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Follower

Hello dear, since i'm not able (due to unexpected error) to send an email to support team I want to ask you..


Last Friday after a hailstorm one of my Arlo Pro 2 cameras is no longer works (it is 7th months old).
It has a crack near the opening button and from the app it is offline.
After several attempts, it deletes it from my account to re-enter it. Unfortunately, synchronization using the app and by the web-page does not work. The battery has been fully charged, when I insert it the night vision IR LEDs flash, if I press SYNC the blue LED starts flashing; but synchronization never ends.
How can I add the camera back to my base station? what other functioning tests can i do? Is it normal for an outdoor device to be damaged after a storm?

 

CAMERA VERSION H6

CAMERA FRIMWARE 1.125.14.0_34_1189

BASE STATION VERSION VMB4500r2

BASE STATION FRIMWARE 1.16.2.5_3408_62dfaa0


Thank you

 

Camera.jpg

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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jguerdat
Guru Guru
Guru

Since it may be a hardware issue caused by the storm, use the Contact Support link at the bottom here. If offered email, don't bother - it simply doesn't work. Use chat or phone.

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