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Hello dear, since i'm not able (due to unexpected error) to send an email to support team I want to ask you..
Last Friday after a hailstorm one of my Arlo Pro 2 cameras is no longer works (it is 7th months old). It has a crack near the opening button and from the app it is offline. After several attempts, it deletes it from my account to re-enter it. Unfortunately, synchronization using the app and by the web-page does not work. The battery has been fully charged, when I insert it the night vision IR LEDs flash, if I press SYNC the blue LED starts flashing; but synchronization never ends. How can I add the camera back to my base station? what other functioning tests can i do? Is it normal for an outdoor device to be damaged after a storm?
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.