Arlo|Smart Home Security|Wireless HD Security Cameras
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drdoom
Aspirant
Aspirant

After upgrading the firmware to 1.14.0.2_2776, the base keeps losing internet connection suddenly within a day. It makes me losing my real-time monitoring and video feed also.

It is very annoying and I am very regretful buying these expensive useless systems. 

 

How to solve the problem? Can your engineers test the firmware thoroughly before releasing it?

4 REPLIES 4
Hoity-Toity
Guide
Guide

Same issue here

JessicaP
Arlo Employee Retired

Hi drdoom and Hoity-Toity,

 

Have you tried to power cycle your Base Station to see if that helps?

drdoom
Aspirant
Aspirant

Yes, I have tried rebooting the base by switching off and then on, but it kept losing internet connection or camera connection several times a day suddenly.

JessicaP
Arlo Employee Retired

I would suggest contacting the Support Team to further investigate this issue. You'll find several options for contacting support in the provided link.

 

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