Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2019-02-17 10:22 AM
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RepoMan
Guide
Guide
‎2019-02-17 10:22 AM

I've noticed after significant testing that my new Arlo Pro 2 camera system has a bug in the Zones area. I should mention that I am on an Arlo Smart Premier subscription. Everything works fine with one zone created, and even 2. But as soon as you create a 3rd zone, there will be no recording from that camera.

 

What's really odd is that I still get Notifications on my ios, but nothing records. As soon as I delete that third zone, everything seems to work fine.

 

I assume this a software bug that everyone's having? Is Arlo working on it? How will we know if or when it IS working? I would really like to have that 3rd zone, since we can't make shaped zones like the Ultra... which would be great and completely solve the problem....

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ShayneS
Arlo Moderator
Arlo Moderator
‎2019-02-20 02:53 PM

Hi @RepoMan

 

  The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

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