Arlo Pro 2 Won't Arm/Disarm From My Samsung Galaxy S7
I have an Arlo Pro 2 with 5 cameras. When it was first set up by an employee they used their phone. After set up was complete they gave me full access and I could not arm or disarm the cameras, but everything worked fine otherwise. I decided to reboot the system and use my phone as the "master" phone in an attempt to correct the arm/disarm problem. Now I do not get the notifications when there is motion and I still cannot arm/disarm. I have tried to uninstall the app from my phone and reinstall several times and it does not make a difference. I can access all the features from my PC and arm/disarm from there.
Does anyone have a suggestion for fixing this? Having alerts on my phone is how I would prevent a theft so it is virtually useless without this feature. I set up a schedule to temporarily solve my arm/disarm problem, but there are times I need to arm/disarm with my phone so it is very inconvenient. HELP!
HW Version VMB4000r3 Firmware 220.127.116.11_27940
If you're the primary, you would need to have created a guest account in Settings, Grant Access. You'd know it if you did it.
But perhaps the employee who set the system up has the primary account
I'm not sure how to explain it, but yesterday I logged in on my phone to confirm I had the master account(which I do) and it must have updated or something because I was able to arm/disarm the system from my phone for the first time. I did plug one camera into power and perhaps that changed soemthing. Most likely it was an update and I hadn't tried since before the Christmas holidays. Thank you guys for all the help. I'm good now.