Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 2 Video Playback Glitching

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rrock Aspirant

I have the Arlo Pro 2 cameras, iPhone XS MAX with the arlo app V2.6.3 (all firmware updated). When one of my cameras detects motion, I get an alert on my phone and the motion is recorded. When I go to the Library for that day, I can see a thumbnail with the person/animal/etc that set off the camera. When I go to play the actual recording, the video starts at 0:00 but it's almost like the picture glitches to start if it were already at 0:02 into the recording.


Example: UPS driver walks up the the front door, Garage camera starts recording a few steps before he disapperas to my front porch. When I go to the library to watch the video, I can see the thumbnail of the driver but when I go to play the actual recording, the video picture already shows the driver out of frame.. Don't see how that can happen at 0:00 when the thumbnail shows the driver walking up to the house.


NOTE: When I log into my account on a computer, I can see the full video with the driver and there are no glitches. This has to be an iPhone XS MAX issue with the app right?!?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Guru TomMac Guru

sounds like it...

Send a note to Arlo support... the more info they get, the faster it gets fixed

Morse is faster than texting!
Rusty617 Tutor

Just posted the same issue, had not seen your thread before but I've got the same exact problem and it's very frustrating.  

rrock Aspirant
@Rusty617 - My wife has the new iPhone XR and it is doing the same thing. I reached out to support and they weren’t able to solve anything. Had to escalate the ticket and told me to reach back out to them in 6 days if I don’t hear a response so....