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My Pro 2 has been doing 7 day recordings for years. So it seems Arlo has pulled the free 7 day recording, forcing me to buy a subscriptio?. Seems poor customer treatment to take away service I’ve had for years.
Solved! Go to Solution.
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My cameras are telling me, they quit recording!
about the same time the special subscription offer expired.
coincidence? I wonder.
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Never ever had a subscription.
used the free 7 day for several years now but it has quit working.
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If so it may clear up in a few days.
Last time it happened to me a week or so ago I had to reinstall the app and power cycle the base to get it working again.
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Still have library but camera’s not recording.
get amber light in camera to indicate it’s active.
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Images just screen shot showing an empty 7 day library and the filter settings at “any”.
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about the same time the special subscription offer expired and was seven days ago and hence you have no recordings in the library?
Can you do manual recordings and do they show up in the library?
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I tested the motion sensors using the device utilities and get the amber signal, but no recording.
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Can you confirm the mode that is currently selected and that if armed or custom is selected that the camera rules are set to record video.
Also if you live stream a camera do you get recording icon and will it record and show in the library?
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If I live stream and use record button, it records and video is in library.
again checked device utilities and get amber light on motion detection.
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@Kingerb wrote:
Where do I find mode status?
Select mode in app or web portal.
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Went to mode.
armed all devices.
it works!
don’t know what happened but thanks so much, it works!
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Big thank you to Dannybear for solving my problem.
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The cause for the mode change may be related to the “hover thumb” syndrome where your thumb activates the selection without the tap required. You can see what the current mode selected by viewing the base station details at the bottom of the mode page and selecting it will show the mode options available like schedule and geofencing.
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I have had the same issue, where my cameras have not been recording for 43 days or so. I foolishly rested the hub and now it and the cameras won't connect. I now have 4 x Pro2 Cameras and Hub that just don't work. I also noted that in our web page, certain selections are disabled. (See attached photo)
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Danny bear fixed mine!
turns out I had disarmed them somehow.
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@DarranClark wrote:
I have had the same issue, where my cameras have not been recording for 43 days or so. I foolishly rested the hub and now it and the cameras won't connect. I now have 4 x Pro2 Cameras and Hub that just don't work. I also noted that in our web page, certain selections are disabled. (See attached photo)
I'm not sure what you're trying to show. I see a base and cameras that are all in your account and active. Have you checked your modes to see what one is active and what rules are there?
As for certain selections being "disabled", those are section headers, not something you could choose. The items under those headers are what you can select.
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Keliig,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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