Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Guide

Arlo Pro 2 Recording Volume Low

Has anyone noticed the recording and live stream volume level is much lower with Arlo Pro 2 than the Arlo Pro or Arlo Q?

I have updated to the latest firmware: 1.124.1.0_15483. My HW version is H3.

The Arlo Pro 2 is at the exact same spot as my previous Arlo Pro and when played through either the browser or the iOS app, I can barely hear anything. If I turn up the volumn, then it'll be way too loud when playing recordings from Arlo Pro or the Arlo Q.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 1 of 7
Virtuoso

Re: Arlo Pro 2 Recording Volume Low

Yes same with my pro2
Message 2 of 7
Community Manager

Re: Arlo Pro 2 Recording Volume Low

MSLTX,

 

Is there any improvement if you do increase the volume? (just to test)

 

JamesC

Message 3 of 7
Virtuoso

Re: Arlo Pro 2 Recording Volume Low

No improvement the volume is clearly much lower than Arlo Pro 1 every time you turn on pro 2 camera you have to increase the volume on your smartphone to hear anything then when you go back to Pro one you have to turn it down again
Message 4 of 7
Guide

Re: Arlo Pro 2 Recording Volume Low

@JamesC

 

Yes, I can hear the recording if I crank up the volumn (100%) on my Mac or iPhone. That's still not as loud as recoding made by Arlo Pro 1 (or Q) when played at 30% volume.

 

BTW, I did file a case with Netgear Support. I followed the instructions on removing battery, remove device form account, re-sync device to account, etc. The sound volume issue remains.

 

Thanks,

M

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 5 of 7
Aspirant

Re: Arlo Pro 2 Recording Volume Low

I'm having the same problem also, volume from arlo pro is much louder that arlo pro 2.  Did anyone fix this issues???

Message 6 of 7
Highlighted
Guide

Re: Arlo Pro 2 Recording Volume Low

It was not resolved. My ticket was escalated to level 2 support. I got a replacement unit with the same issue. I am hoping a firmware update can fix it.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 7 of 7