Arlo|Smart Home Security|Wireless HD Security Cameras

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Hunt-Club
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I read that there may be a problem with the VMA4700 power cord?

What can I use?

Are there any recommendations?

How can I get notified or where can I get a good cord?

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jguerdat
Guru Guru
Guru

You have a warranty - use it by opening a case with support here.

 

You say "power cord" but I suspect you mean the charger, not the cable. Any quality cable will work (cheap ones use small wires and may not work). If you need a charger, a Qualcomm Quick Charge charger will work fine. Something that any recent Samsung phone uses would work.

Johnny290
Mentor
Mentor
Amazon ,pangda 20 foot for out door use works good
Snobud
Aspirant
Aspirant

So for anyone else out there who also bought the Arlo Pro 2 camera system thinking that they were going to use the extra added features that require a continuous power source AKA a power cord and maybe not even use the rechargable battery in the cameras then you were disappointed when you opened your package and only found 1-2 power cords or "charging" cords. I reached out to the customer service team today and they verified that 

#1. if you use a third party power cord then you void your manufacruting warranty.

#2. They are not selling the "charging" aka power cords by themselves 

#3. Yes upper management has been made aware of the consumer compolaints but the cords still aren't for individual purchase.

#4. Yes they advertise the cameras with the added features that are only usable with a continuous power source that they do not provide with your purchase or for additional individual purchase and yes your warranty will be voided upon the use of a third party power source.

#5. I was then told to either purchase a) The additional power charging station+cord b) the extra battery+cord or c) a third party qualcom capable charging cord.

 

So to recap my 5 camera system came with two indoor power cords and I still need two more indoor power cords and 1 outdoor power cord in order to fully utilize the advanced user options in the Pro 2 cameras. However there is no immediate plan to release any Netgear approved indoor or outdoor cords on their website.

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