HI, today i recieved 5 Arlo Pro 2 cameras, added them to the existing Arlo Pro 5 camera and base station, upgraded the plan to Premier and paid for each of those 5 cameras to be CVR active for 12 months. total cost $516.00 with receipt emailed for confirmation. Yet when on the app or website changing the Device Order and checking the camera view is correct, i noticed the small clock logo next to settings icon and recordings number. clicking on it takes you to CVR but low and behold im asked to setup a CVR plan, and go through the same process i just did, and pay again for the same thing.
something has gone wrong. Ive been charged $516 which included $129 for the Premier 10 camera and 30day motion activated clips cloud storage, and then $129 (1st camera) and then $64.50 for each of the 4 cameras after to continiously record for 14 days for a total of 12 months. totalling $516.00AUD. why is this not registering on my account? i cant use CVR until its active. Please help. i have included a jpeg screenshot of what my receipt confirms i have paid for.
This is really a question for Arlo support, not this user forum. You may need to open a case here.
I'm not exactly sure how it works these days but since subscribing to CVR have you checked Manage Camera Status in Settings to veirfy that any caameras are assigned to the CVR pool?